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Restoring and Resetting Password
According to the device, you can restore the default password or reset the password
if you forget the device’s admin password.

Method 1: Resetting the Password
Purpose:
According to the device, we provide two different methods selectable for resetting
the password if you forget the device’s admin password: Import File or Input Key.


 
You can export the device’s key request file and send it to our technical engineers.
Our technical engineer will send you another key file which contains the resetting
permission resetting. You can import the key file to reset the password.
Steps:
  1. Select the device for resetting the password by checking the checkbox.
  2. Click Forgot Password to enter the Reset Password interface.
  3. Click Export button to download the key request file. Set the file path in the pop-up window.
  4. Click Select Folder to save the device key request file on your PC.
  5. Send the key request file to our technical engineers and the engineer will send you a key file back.
  6. Select Import File radio button as the resetting mode.
  7. Click to select the key file (XML file) returned by the technical engineer and click Open.
  8. Input new password in text fields of New Password and Confirm Password. The system will judge password strength automatically, and we highly recommend you to use a strong password to ensure your data security.

Method 2: Restoring the Default Password
Purpose:
For some devices, if you forget the admin password of your device, you can restore
the default password.
Steps:
  1. Send the serial No. of the device which needs password recovery to our technical engineers and you will get a security code.
  2. Select the device for restoring the default password by checking the checkbox. Click Forgot Password to activate the Restore Default Password window.
  3. Input the code in the Security Code field and click Confirm to restore the default password of the device.